Customer experience

Excellent customer experience

Use sensors to monitor your clients' and patients' behavior and mood, address them with personalized advertising, adapt the branch’s interior to their needs, customize services for them, and so on.

Even though, these days, you can handle many things with your company online or by phone, in healthcare, patients can't and don’t want to give up personal contact entirely, whether it is a hospital, pharmacy or health insurance. We’ll help you improve customer service and increase upselling potential, offering clients products and services tailored to their needs.

Personal contact with maximum comfort

Digitalization, including the IOT enhances the overall impression clients are given and raises their confidence in the product and the finance company. We can help you in the following areas or design a digital scenario just for you.

  • Personalized addressing – using IoT technologies, we can anonymously identify basic facts about branch visitors (gender, age) ands how them personalized salutation.
  • Improved client care – we can identify patients' and visitors' moods and any anomalous behavior, and we can evaluate the quality of service provided by individual employees.
  • Branch interiors and staffing – thanks to knowledge of the branch’s visitor demographics, we can help design its interior according to the clients’ needs. The same applies to choosing the branch’s personnel (if the branch is frequented by older people, they will probably prefer to be served by a similar age group).
  • Branch ratings – we can monitor your workload for each pharmacy, the visit rate and average waiting time at each individual branch for you to optimize work shifts and hours. Use proven, hard data rather than feelings and estimates.
  • Branch locations – using a visually appealing and user-friendly mobile app, we can bring your clients straight to a branch or pharmacy and show them important information (such as opening hours, current promotions, and so on).

Take a look at how Adastra’s mobile app can use augmented reality to guide a client to one of your branches.

Would you like to have a solution specifically tailored to your needs? Contact us today.

Get more info today, start implementing tomorrow.

Thank you

We will contact you as soon as possible.

Martin Obetko

Managing Consultant

Martin Obetko